• Variable Speed Drives

    Variable Speed Drives

  • More than 200 vessels with INGEDRIVE converters

    More than 200 vessels with INGEDRIVE converters

  • Flexible & Customized

    Flexible & Customized

  • Over 2GW Installed

    Over 2GW Installed

Ingeteam, in its commitment to offer customers a comprehensive solution that is fully adapted to their needs, provides the 360ºCRS (Customer Relationship Service) for its entire product range, which includes a complete advisory service, direct technical support, training and maintenance throughout the life of its products.

360ºCRS is a dynamic and customised service covering all phases and contact points between Ingeteam and its customers. The 360ºCRS program is supported by a professional technical team focused on customer satisfaction and continuous improvement of the product and services, always in line with the latest advances and technologies in each application sector.

 

CRS360

 

Within the 360ºCRS program, the following services are included, among others:

INGEDRIVE™ WebApp

Remote Diagnostic Support:

I Quickest way to receive qualified and skilled first technical assistance.

I Fast and efficient fault-finding procedure.

I Standard in all INGEDRIVE™ Converters.

I No licence needed.

On-Site Technical Support

I Skilled engineers will support customer on-site for commissioning, troubleshooting, technical assistance or training.

I Quick reaction time.

Preventive Maintenance

I Scheduled regular inspections to reduce risk of failure and increase of product life expectancy

I Preventive maintenance kit: Drive specific kits containing all needed spares for specific repair tasks, custom bundled up by Ingeteam engineers or particular plants.

Emergency Technical Support

I 24/7 immediate phone access to specialized engineer with problem-solving capabilities.

I Free telephone and e-mail availability of an engineer during office time @ +34 94 655 22 55 / Ingedrive.support@ingeteam.com..

Spare Parts

I Spares on site to improve customers productivity.

I Spares are under stock at Ingeteam worldwide in order to reduce lead times.

Repairs

I All electronic modules analyzed and repaired at Ingeteam.

I Return Merchandise Authorization (RMA) process.

Training and Learning

I Specialist for customers training courses at Ingeteam.

I Investment in professional training improves productivity.



Offshore Solutions

Offshore Solutions Catalogue

Oil & Gas Solutions

Oil & Gas Solutions Catalogue

Mining Solutions

Mining Solutions Catalogue

INGEDRIVE Product Range

INGEDRIVE Product Range Leaflet

INGEDRIVE Product Selection

INGEDRIVE Product Selection Leaflet

INGEDRIVE Product Range Table

INGEDRIVE Product Range Table

INGEDRIVE MV100 Air Catalogue

INGEDRIVE MV100 Air Catalogue

INGEDRIVE MV100 Water Catalogue

INGEDRIVE MV100 Water Catalogue

INGEDRIVE MV300 Catalogue

INGEDRIVE MV300 Catalogue

INGEDRIVE MV500 Catalogue

INGEDRIVE MV500 Catalogue

INGEDRIVE MV700 Catalogue

INGEDRIVE MV700 Catalogue

INGEDRIVE LV400 Catalogue

INGEDRIVE LV400 Catalogue

INGEDRIVE H Hybrid Electrical Drives

INGEDRIVE H Hybrid Electrical Drives

Highly-Efficient & Compact Integrated Power System for Electrically propelled vessels

Highly-Efficient & Compact Integrated Power System for Electrically propelled vessels

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  • 24/11/2020

    SPS

    With its unique concept, SPS covers the entire spectrum of smart and digital automation – from simple sensors to intelligent solutions, from what is f...
  • 02/02/2021

    SMM

    SMM is the place where the maritime industry meets to find answers to the challenges of today and tomorrow. Its claim to provide insights is reflected...
  • 22/06/2021

    Electric & Hybrid Marine

    The exhibition, to be held in Amsterdam, the Netherlands, June 23, 24, 25, 2020, is dedicated solely to showcasing the very latest and next-generation...

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Ingeteam Power Technology, S.A

Parque Tecnológico de Bizkaia, Edificio 110
CP: E-48170  Zamudio, Spain
Tel: +34 944... Ver Teléfono

GENERAL INFORMATION

ingedrive.info@ingeteam.com  

TECHNICAL SUPPORT

Tel: +34 946 55 22 55

ingedrive.support@ingeteam.com