In our commitment to offering our clients complete and personalised solutions, at Ingeteam we offer a 360º CRS service with all of our product range, providing you with comprehensive consultancy, direct technical support, training and maintenance services throughout the lifetime of our products.
360º CRS is a dynamic, personalised service that covers all of stages and contact points between Ingeteam and our clients. The 360º CRS programme is supported by a professional technical team whose goal is client satisfaction and continuous improvement of products and services, always hand in hand with the latest advances and technologies in each application sector.
Ingeteam has qualified technical staff based on its sites in Zamudio, Madrid, Mexico and Brazil.
Ingeteam's commitment to being at the technological forefront begins with its facilities, equipment and staff who are dedicated to designing, developing, simulating, manufacturing and testing our products.
A tangible example of this commitment is our communications laboratory completed in 2012. Here, Ingeteam's various product ranges for automating electrical grids are subjected to integrated solution tests under controlled conditions similar to in the field and with communications networks similar to the ones installed and with real configurations. The addition of this laboratory further assures the optimal functioning and integration of our systems.
Ingeteam has two RTDS (Real Time Digital Simulator) performing analytical power network simulations. Both protection and control devices and electronic gear can be connected to the simulated system in a closed circuit. Thus, the interaction among the electrical network and those devices can be analyzed in scenarios like those happening in the field.
Hazitek project whose main objective is to develop the necessary equipment to offer a fully digitalized substation automation solution prepared for a new exploitation scenario based on the use of data. Read flyer.
Project to apply innovation in the technologies and procedures of companies in the energy sector that are part of the consortium and provide their products with a high and demonstrable level of protection, allowing them to increase their competitiveness and position themselves. Read flyer.
Project that aims to develop solutions for advanced distribution automation that meet the needs of the market in upcoming years, including electronic equipment, but also the sensors necessary to capture electrical values from the network. Iberdrola acts as financier and the project has a duration of 3 years.
Hazitek project and co-financed with ERDF funds, which will allow obtaining a suitable platform for high-end Intelligent Electronic Equipment (IEDs) that widely surpass the previous platforms in power and functionality, providing an important competitive advantage. Read flyer.
Hazitek project and co-financed with ERDF funds. This project aims to align and promote the collaboration of the companies participating in the initiative to generate new innovative, verifiable and scalable cybersecurity technologies, which allow the construction of long-term solutions to meet the business challenges and competitiveness of the electronic sector in smart grids from the future. Read flyer.