Ingeteam, in its commitment to offer customers a comprehensive solution that is fully adapted to their needs, provides the 360ºCRS (Customer Relationship Service) for its entire product range, which includes a complete advisory service, direct technical support, training and maintenance throughout the life of its products.
is a dynamic and customised service covering all phases and contact points between Ingeteam and its customers. The 360ºCRS
program is supported by a professional technical team focused on customer satisfaction and continuous improvement of the product and services, always in line with the latest advances and technologies in each application sector.
Within the 360ºCRS program, the following services are included, among others:
- INGEDRIVE™ WebApp
Remote Diagnostic Support:
I Quickest way to receive qualified and skilled first technical assistance.
I Fast and efficient fault-finding procedure.
I Standard in all INGEDRIVE™ Converters.
I No licence needed.
- On-Site Technical Support
I Skilled engineers will support customer on-site for commissioning, troubleshooting, technical assistance or training.
I Quick reaction time.
- Preventive Maintenance
I Scheduled regular inspections to reduce risk of failure and increase of product life expectancy
I Preventive maintenance kit: Drive specific kits containing all needed spares for specific repair tasks, custom bundled up by Ingeteam engineers or particular plants.
- Emergency Technical Support
I 24/7 immediate phone access to specialized engineer with problem-solving capabilities.
- Spare Parts
I Spares on site to improve customers productivity.
I Spares are under stock at Ingeteam worldwide in order to reduce lead times.
I All electronic modules analyzed and repaired at Ingeteam.
I Return Merchandise Authorization (RMA) process.
- Training and Learning
I Specialist for customers training courses at Ingeteam.
I Investment in professional training improves productivity.