Wind Energy After Sales Service

Scope of services

1. Hotline service

   The Hotline Service shall cover following assignments:

• Support on failure identifications
• Support on trouble shooting guidelines
• Manage field service assistances
• Support to define list of materials and tools to perform repairs

2. Spare parts management

• Stock of Parts at each Service Center à Sized depending on the generators in operation in the region.
• Warranty of supplied Parts:  twenty four (24) months starting to count on delivery of the part.
• Full Spare Part Management on request.

3. Repair services

• Generator Inspection.
• Root Cause Analysis.
• Generator Repair.
• Implement state of the art repair procedures.
• New Generator testing criteria.
• 6 week standard repair lead time
• Generators in stock upon request

4. Training services

• Covered areas:
  • Generator Description
  • Quality Control - Test Bench
  • Maintenance during Storage & Installation
  • Commissioning and Start-Up
  • Preventive Maintenance - Recommended Program
  • Service Anomalies
  • Corrective Maintenance / Troubleshooting
  • Generator Bearing / Slip Ring replacement
• Training Certificate issued
• Generator instruction, start-up and maintenance manual.

5. Value added solutions

• Electrical Diagnosis: Uptower Surge Testing Capability.
• Mechanical Diagnosis: Uptower vibration monitoring equipment
• End of Warranty Quality inspections
• Engineering resources to implement design improvements

6. Health, safety and environment

• INDAR shall qualify its own personnel according to local HSE requirements. 
• INDAR shall qualify its own personnel according to CUSTOMER requirements. 
• GWO certified