Customers Assistance with PV Plants located in Italy and Worldwide

INGETEAM TECHNICAL ASSISTANCE (both for PV Plants located in ITALY and WORLDWIDE)

E-mail: service.italia@ingeteam.com

 

BONFIGLIOLI TECHNICAL ASSISTANCE (ITALY)

E-mail: federica.massafra@ingeteam.com

Fast support in case of technical problems with Your Ingeteam products

To receive a quick and efficient Assistance Service please duly fulfill the Request for Repair Form (Annex "E") or Technical Assistance Form (Annex "L") depending on product series for which you need the assistance or depending on pv plant location, available at these links and send them to the email addresses here above mentioned.

Regarding all Companies working as installers, distributors or O&M operators, please note that your reference Form is the Annex "E" even if You operate on behalf of Privates.

We also please You to check our Warranty and Technical Service Terms available on Warranty Section. 

You will be contacted by our Technical Assistance Service as soon as possible.

 

Attention

Always download the latest annex version you can find at the links here below

Customer Form to fulfill Form
ALL ITALY COMPANIES Request for Repair Form for PV PLANT LOCATED IN ITALY (Product Series INGECON® SUN and Communication Accessories) Annex E
ALL FOREIGN Request for Repair Form for PV PLANT LOCATED WORLDWIDE (Product Series INGECON® SUN and Communication Accessories) Annex E
ALL ITALY COMPANIES Request for Repair Form for PLANT LOCATED IN ITALY (ELECTRIC MOBILITY) Annex E
ALL FOREIGN REQUEST FOR REPAIR FOR PLANT OUT OF ITALY (Electric mobility) Annex E
ALL ITALY Request for Technical Assistance Form for PV PLANT LOCATED IN ITALY (Product Series INGECON® SUN and Communication Accessories) Annex L
ALL FOREIGN Request for Technical Assistance Form for PV PLANT LOCATED WORLDWIDE (Product Series INGECON® SUN and Communication Accessories) Annex L
Australia Request for Technical Assistance Form for PV PLANT LOCATED IN AUSTRALIA (Product Series INGECON® SUN and Communication Accessories) Annex L Australia
ALL ITALY Technical Intervention Request Form For ELECTRIC MOBILITY Annex L

 

Download the annexes:

Single-Phase I° Level Maintenance (IT) - Single-phase Inverter

Single-Phase I° Level Maintenance (EN) - Single-phase Inverter

A tool that Ingeteam gives to all its customers to autonomously implement preventive and corrective maintenance solutions and to guarantee and keep the PV plants running for all its life-cycle.

 

Warranty

Ingeteam products range Series INGECON® SUN are covered by 5 Years manufacturer warranty in case of components or manufacturing  defects.

All products commercialized by Ingeteam are covered by 2 Years manufacturer warranty in case of components or manufacturing  defects.

Moreover Ingeteam offers additional Warranty Extensions for product Series INGECON® SUN 1Play, INGECON® SUN 3Play, INGECON® SUN Power e INGECON® SUN StringControl.

Manufactuer warranty can be extended upon request up to 10, 15 o 20 years.