Ingeteam, in its commitment to offer customers a comprehensive solution that is fully adapted to their needs, provides the 360ºCRS (Customer Relationship Service) for its entire product range, which includes a complete advisory service, direct technical support, training and maintenance throughout the life of its products.
Within the 360ºCRS program, the following services are included, among others:
Remote Diagnostic Support:
I Quickest way to receive qualified and skilled first technical assistance.
I Fast and efficient fault-finding procedure.
I Standard in all INGEDRIVE™ Converters.
I No licence needed.
I Skilled engineers will support customer on-site for commissioning, troubleshooting, technical assistance or training.
I Quick reaction time.
I Scheduled regular inspections to reduce risk of failure and increase of product life expectancy
I Preventive maintenance kit: Drive specific kits containing all needed spares for specific repair tasks, custom bundled up by Ingeteam engineers or particular plants.
I 24/7 immediate phone access to specialized engineer with problem-solving capabilities.
I Spares on site to improve customers productivity.
I Spares are under stock at Ingeteam worldwide in order to reduce lead times.
I All electronic modules analyzed and repaired at Ingeteam.
I Return Merchandise Authorization (RMA) process.
I Specialist for customers training courses at Ingeteam.
I Investment in professional training improves productivity.
INGEDRIVE MV900 Catálogue
Offshore Solutions Catalogue
Oil & Gas Solutions Catalogue
Mining Solutions Catalogue
INGEDRIVE Product Range Leaflet
INGEDRIVE Product Selection Leaflet
INGEDRIVE Product Range Table
Ingeteam Power Technology, S.A
Parque Tecnológico de Bizkaia, Edificio 110
CP: E-48170 Zamudio, Spain
Tel: +34 944... Ver Teléfono
Tel: +34 946 55 22 55