INDAR SMP After Sales Service

Scope of services

1. Hotline service

   The Hotline Service shall cover following assignments:

• Support on failure identifications
• Support on trouble shooting guidelines
• Manage field service assistances
• Support to define list of materials and tools to perform repairs

2. Spare parts management

• Stock of Parts at each Service Center depending on the sets / motor in operation in the region.
• Warranty of supplied Parts as Indar General Conditions of Sales.
• Full Spare Part Management on request.

3. Repair services

• Set / Motor Inspection.
• Root Cause Analysis.
• Set / Motor Repair.
• Implement state of the art repair procedures.
• New set / motor testing criteria.

4. Training services

• Covered areas:
  • Set / Motor description.
  • Requirements during transport, storage.
  • Assembly and installation requirements.
  • Comissioning and start-up.
  • Preventive inspection and maintenance.
  • Corrective maintenance / troubleshooting.
• Set / Motor installation, operation and maintenance manual.